• COMPLAINTS: Details given will be used to manage your complaint. In case of necessary data with special protection such as your health condition you expressly consent the handling of the said details in order to deal with your request. Depending on the nature of the matter, the principal receivers might be, amongst others, Official Institutions, Public Entities, judges, courts, prosecutors and insurance companies. Any data might be transmitted to those suppliers and entities involved in your complaint. Where your stay is outside the European Economic Area you allow us to provide your details to the local suppliers to manage your incidence. Customers may submit a complaint to: firstname.lastname@example.org
• ONLINE CHAT ASSISTANCE: Any data given will be used to manage your request and maintain the communication. You are informed that your conversation will be stored in our system with the sole purpose of improving our quality service.
2. Files for publishing purposes: If during the process of your booking, or while filling out the form on the first page, the user indicates his wish to receive information on our promotions, his personal data which are required for communication, shall be received by VIAJES IBEROSERVICE ESPAÑA, S.L.U. and shall be used to keep him informed, either by email or by any other means, of news, products and services related to our company. From that moment on, he is informed that, if so desired, his personal data shall be incorporated into a file with personal details for which the entity VIAJES IBEROSERVICE ESPAÑA, S.L.U. is responsible, and the user may access, cancel, and rectify his data or oppose this process in writing as informed in RIGHTS. .
When customers have to request a special service, he or she will never reveal the reason or the medical causes why the service is needed. This means that the user will not talk about a “handicapped” but will require a “wheelchair” or will not use the “diabetic” term but “sugar-free meal”. .
Customers’ Rights: .
If the client wishes to exercise rights of access, rectification, cancellation or opposition, a request in writing should be sent to the Data Protection Dept. – VIAJES IBEROSERVICE ESPAÑA, S.L.U., headquartered at General Riera, 154, 07010 Palma de Mallorca, Illes Balears. .